1.1. Sellers must provide accurate and complete business and contact information during registration.

1.2. Sellers are responsible for ensuring that all product listings are current, accurate, and compliant with applicable laws.

1.3. Sellers must adhere to all local, national, and international laws and regulations governing their business operations and product offerings.

2.1. Product descriptions must be truthful, accurate, and not misleading.

2.2. Sellers are obligated to fulfill orders promptly and notify buyers of any delays in a timely manner.

2.3. The listing of prohibited items, including but not limited to counterfeit goods, illegal products, or items violating intellectual property rights, is strictly prohibited.

3.1. Terlo Market provides instant payouts to sellers for completed sales, subject to the terms outlined herein.

3.2. First-time sellers and high-risk transactions may be subject to a short holding period as a security measure.

3.3. A commission fee, as determined by Terlo Market, will be deducted from each completed sale prior to payout processing.

3.4. Sellers must report any disputes regarding payments within 14 days of the transaction date.

4.1. Seller Verification: All sellers must complete a thorough verification process to qualify for instant payouts.

4.2. Transaction Monitoring: Terlo Market continuously monitors transactions for suspicious activity to mitigate fraud risks.

4.3. Reserve Funds: A small percentage of sales may be held in reserve for a limited period to cover potential disputes, chargebacks, or refunds.

4.4. Risk-Based Payout Delays: Sellers with a strong track record of compliance and performance will receive instant payouts, while new or flagged sellers may experience a short delay for security purposes.

4.5. Fraud Prevention Measures: Sellers must comply with all security protocols and guidelines to maintain eligibility for instant payments.

5.1. Sellers must respond to customer inquiries and complaints promptly and professionally.

5.2. Terlo Market reserves the right to suspend or terminate seller accounts for violations of these terms or other platform policies.

5.3. Disputes between sellers and buyers will be mediated by Terlo Market, and sellers are required to cooperate fully in the resolution process.

6.1. Sellers may close their accounts at any time by providing written notice to Terlo Market.

6.2. Terlo Market reserves the right to terminate a seller’s account for repeated violations of these terms, fraudulent activities, or non-compliance with applicable laws.

7.1. Terlo Market may update or modify these Seller Terms & Conditions at any time. Sellers will be notified of significant changes via email or through the platform.

7.2. Continued use of the platform after such changes constitutes acceptance of the revised terms.

8.1. These Seller Terms & Conditions are governed by and construed in accordance with the laws of the Republic of Ghana.

8.2. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Ghana.

This Seller Privacy Policy ("Policy") describes how Terlo Market ("we," "us," or "our") collects, uses, processes, and protects the personal information of sellers ("you" or "your") who use our platform. By registering as a seller on Terlo Market, you agree to the terms outlined in this Policy.

We collect the following types of information to provide and improve our services:

• 2.1. Business Information: Business name, contact details (email, phone number, address), and tax identification number.
• 2.2. Payment Information: Banking details required for processing payouts and financial transactions.
• 2.3. Transaction Data: Product listings, order history, seller ratings, and performance metrics.
• 2.4. Communication Records: Correspondence with customers and Terlo Market support teams, including emails, chat logs, and support tickets.

We use the information collected for the following purposes:

• 3.1. Transaction Facilitation: To process sales transactions, manage payments, and ensure accurate order fulfillment.
• 3.2. Verification and Compliance: To verify seller identity, ensure compliance with platform policies, and meet legal obligations.
• 3.3. Seller Support: To provide account management, resolve disputes, and offer customer support.
• 3.4. Fraud Prevention and Security: To detect, prevent, and address fraudulent activities, security breaches, or unauthorized access.
• 3.5. Platform Improvement: To analyze seller performance, enhance platform features, and improve the overall seller experience.

4.1. Data Security: We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure.

4.2. Third-Party Sharing:

• - Your information may be shared with payment processors, logistics partners, and other service providers necessary for order fulfillment.
• - We do not sell your personal information to third parties.

4.3. Legal Disclosures: We may disclose your information if required by law, regulatory authorities, or to protect our rights and interests.

As a seller on Terlo Market, you have the following rights regarding your personal information:

• 5.1. Access and Update: You may access and update your account information at any time through your seller dashboard.
• 5.2. Data Deletion: You may request the deletion of your personal information, subject to applicable laws and our retention policies.
• 5.3. Opt-Out of Marketing: You may opt-out of receiving marketing communications by adjusting your preferences in your account settings or following the unsubscribe link in our emails.

We may update this Seller Privacy Policy from time to time. Significant changes will be communicated to you via email or through the platform. Your continued use of Terlo Market after such changes constitutes acceptance of the updated Policy.

If you have questions or concerns about this Seller Privacy Policy or your personal information, please contact us at [insert contact email or support link].

Welcome to Terlo Market! We value your privacy and are committed to safeguarding your personal data. This Privacy Policy outlines how we collect, use, and share your information when you access and use our platform. By using Terlo Market, you agree to the terms of this Policy.

We collect the following types of information to provide and improve our services:

• 2.1. Personal Information: Name, email address, phone number, billing/shipping address, and payment details.
• 2.2. Account Information: Login credentials, purchase history, preferences, and account settings.
• 2.3. Device Information: IP address, browser type, operating system, and usage data (e.g., pages visited, time spent on the platform).
• 2.4. Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your user experience, analyze platform usage, and improve our services.

We use the information we collect for the following purposes:

• 3.1. Transaction Processing: To process orders, facilitate payments, and deliver products or services.
• 3.2. Customer Support: To provide assistance, resolve disputes, and respond to inquiries.
• 3.3. Platform Improvement: To enhance platform security, functionality, and user experience.
• 3.4. Marketing and Promotions: To send promotional offers, updates, and newsletters (only with your consent).
• 3.5. Legal Compliance: To meet legal and regulatory obligations.

4.1. No Sale of Personal Information: We do not sell your personal information to third parties.

4.2. Third-Party Sharing: Your data may be shared with trusted third-party service providers (e.g., payment processors, delivery partners) under strict confidentiality agreements to facilitate platform operations.

4.3. Data Security: We implement robust technical and organizational measures to protect your information from unauthorized access, loss, or misuse.

As a user of Terlo Market, you have the following rights regarding your personal data:

• 5.1. Access and Update: You can access and update your personal information through your account settings.
• 5.2. Data Deletion: You may request the deletion of your personal data, subject to applicable laws and our retention policies.
• 5.3. Opt-Out of Marketing: You can opt-out of receiving marketing communications at any time by adjusting your preferences or using the unsubscribe link in our emails.
• 5.4. Data Portability: You have the right to request a copy of your data in a structured, machine-readable format.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated to users via email or through the platform. Your continued use of Terlo Market after such changes constitutes acceptance of the updated Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: support@terlomarket.com

These Terms & Conditions ("Terms") govern your access to and use of the Terlo Market platform ("Platform"). By accessing or using the Platform, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you must not use the Platform.

• 2.1. Account Registration: Users must provide accurate, complete, and up-to-date information during registration.
• 2.2. Prohibited Activities: Users must not engage in fraudulent activities, violate applicable laws, or misuse the Platform.
• 2.3. Account Security: Users are responsible for maintaining the confidentiality of their account credentials and for all activities conducted through their accounts.

• 3.1. Seller Obligations: Sellers must provide accurate, truthful, and complete product descriptions.
• 3.2. Transaction Facilitation: Terlo Market facilitates transactions between buyers and sellers but is not liable for disputes arising from such transactions.
• 3.3. Payment Methods: All payments must be made through approved payment gateways provided on the Platform.

Users are strictly prohibited from:

• 4.1. Selling counterfeit, illegal, or prohibited items.
• 4.2. Engaging in fraudulent transactions or misrepresenting products.
• 4.3. Violating intellectual property rights, including copyrights, trademarks, or patents.

• 5.1. Refund Requests: Buyers may request refunds under conditions specified in the Refund Policy.
• 5.2. Order Cancellations: Terlo Market reserves the right to cancel orders due to suspected fraud, unavailability of products, or violations of these Terms.

6.1. Terlo Market is not liable for any direct, indirect, incidental, or consequential damages arising from the use of the Platform.

6.2. Users agree to use the Platform at their own risk.

7.1. Terlo Market reserves the right to modify or update these Terms at any time.

7.2. Users will be notified of significant changes via email or through the Platform. Continued use of the Platform after such changes constitutes acceptance of the updated Terms.

8.1. These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of Ghana.

8.2. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Ghana.

For any inquiries or concerns regarding these Terms & Conditions, please contact us at: support@terlomarket.com